FAQ
Frequently asked questions
Which detergent choice is best for everyday laundry?
For everyday cottons, blends, and colorfast linens, we highly recommend our Signature Liquid Laundry Detergent. Formulated with smart enzymes, it targets stubborn everyday stains at low temperatures while retaining fiber strength and preventing fabric color fading.
How do I care for delicate or sensitive fabrics?
For delicate fabrics like silk, cashmere, wool, and lace, always use our Gentle Silk & Wool Wash. It features a pH-neutral, dermatologically-tested formula that cares for delicate protein fibers without causing shrinkage, pilling, or stretching.
Are Arshlina home care products eco-friendly?
Yes, absolutely! All Arshlina cleaning products are fully biodegradable, vegan, and phosphate-free. Our bottles are crafted from 100% post-consumer recycled (PCR) plastics to minimize waste and ensure your home care routine is safe for aquatic life and the planet.
Do you offer bulk packaging or subscription packs?
We sure do! We offer high-capacity bulk packs (5L and 10L refill options) that save both money and single-use plastic waste. You can also subscribe to your favorite products to unlock 15% off regular prices with free automatic delivery scheduled every 1, 2, or 3 months.
What are your delivery times and shipping rates?
We offer standard eco-friendly shipping within 2 to 4 business days. Standard delivery is free on all orders over $35, or a flat fee of $4.95 for smaller shipments. Next-day express shipping is also available during the checkout process.
How do returns and refunds work if I change my mind?
We stand by the quality of our home care range. If you are not completely satisfied, you can return any unopened or minimally used products within 30 days of receipt. Simply contact our support desk to receive a prepaid return label and prompt refund.
How can I contact customer support for product advice?
Our friendly customer care team is available to help Monday to Friday, 9 AM - 6 PM. You can email us directly at support@arshlina.com, start a live chat on our website, or fill out the contact form on our Support page. We aim to reply to all queries within 2 hours.